Ripper Group Case Study
Complex problem solving is at the very top of the list of essential skills for 21st Century teams
In their new book Bulletproof Problem Solving: The One Skill That Changes Everything, Charles Conn and Robert McLean, both with decades of experience at McKinsey and Company, outline the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry.
The book reveals how to apply the bulletproof approach to defining, unpacking, understanding, and ultimately solving problems and developing compelling solutions for the marketplace. It is applicable to everything from everyday decisions to strategic issues in business to global social challenges
The Ripper Group was one of 30 detailed, real-world examples of problem-solving technique in action, utilising the “staircase method” of problem solving “which is used to map the business goals and to show the desired strategic path to get there with learning steps and capability building. The value of working backward then forward is to gain agreement on what capabilities need to be built, and in what order”
“The initial staircase steps for Ripper are similar to those faced by most new ventures-start with a paying customer and seek to bootstrap its way to building operational capability. Make some early judgments about the ecosystem you are in and how you plan to compete. In this case they chose to have a customer focus around emergency services, based on having distinctive operational capability, and to have a software rather than hardware focus …
“Their staircase shows the foundations and capabilities they have built in a couple of years and the major moves they plan to reach the goal set by 2020. In an arena where entry barriers are currently low, they are focused on building a reputation as trusted operators who are able to take on the most difficult assignments.”
Excerpted with permission from the publisher, Wiley, from Bulletproof Problem Solving by Charles Conn and Robert McLean. Copyright © 2018 by Charles Conn and Robert McLean. All rights reserved. This book is available wherever books and ebooks are sold.